Customer Loyalty Program

Hello!

We launched our customer loyalty program on Halloween 2026. If you are new to the program, see below for details regarding how to set up a member account.

 

For NEW SHOPPERS:

(1a) If registering on our website, click on the box in the bottom right corner and create your account with the log-in details you'd prefer. The system will automatically track and give you the option to apply points and rewards whenever you're logged in.

(1b) If you're shopping in-store, please FIRST send an email to hello@woollybearbooks.com with the name and email you'd like us to use for your account. We will then be able to look up your account when you stop in.

For RETURNING SHOPPERS:

(1) Same as Step 1 above, but if you are registering online, please send us your details at hello@woollybearbooks.com after registering.

(2) We will search our database to find any prior orders placed using this info. Points from these purchases will be added manually to your account. (Yes! You will get points on all previous purchases since our store opening in 2024!)

(3a) After creating your account, we'll send a confirmation and a summary of your orders to you.

(3b) If you feel there are orders missing (possibly placed with different or no info in our system), we will ask you to send us as much information as you have to help us identify them in our database. Helpful info would include: date of purchase, amount of purchase, several items from the purchase. You do not need to provide a receipt.

(3c) To streamline this process, we're asking you to please help us by checking carefully before sending us a list of purchases you'd like us to search for and add to your customer account. We will only be able to manually add points once in this manner.

(4) New orders will accrue points and rewards automatically. This email will also be used to log into your customer account on our website. If shopping in-store, we'll ask for your name or email address so we can find your account.

 

A couple important things:

*At this time, we are not able to allow use of reward codes at our sister shop, Tiger Moth Mercantile. Our ultimate aim is to combine both shops under a single loyalty program, but we are just not there yet, technologically speaking.

*There was another thing I wanted to say but I can't remember what it was....so consider this a placeholder for now!